Shipping & Delivery

Thank you for shopping with qiongyues. Below is an overview of shipping and delivery for your order.

Shipping Availability & Costs

Please enter your delivery address at checkout to view the shipping options and charges available for your order. Availability may vary depending on your destination and the items in your cart.

Order Processing

Orders require processing before they are dispatched. Processing time is separate from shipping transit time and may vary during busy periods or holidays.

Delivery Times

Delivery times depend on your destination and the shipping service selected. Any delivery estimates provided are estimates rather than guaranteed arrival dates. Carrier disruptions, weather, holidays, and customs processing may affect delivery.

Tracking Your Order

If tracking is available for your shipment, please refer to the tracking details provided with your shipping confirmation. Tracking updates may take time to appear after the carrier receives your parcel.

Delivery Address

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible with your order number and the correct details. Address changes may not be possible once an order has been dispatched.

Delayed or Missing Deliveries

If your order is taking longer than expected, check the latest tracking updates first. If the parcel is marked as delivered but you have not received it, please check with other members of your household and your local delivery location, then contact us for assistance.

Damaged Parcels

If your parcel arrives damaged, please contact us with your order number and photos of the packaging and affected items so we can review the issue and help with the next steps.

Questions?

Please contact us with your order number and any relevant delivery details. We will help you check the status of your shipment.